Making a purchase with uniquepersonalcreations could not be easier. once an item has been added to your shopping basket , add your personalisation where necessary and check out.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us.. We have included this term to protect us in the case that a mistake has been made in pricing, We reserve the right to temporarily remove any item for sale our website, and also to completely discontinue any item.
When the order is placed at our website, you will be re-directed to PayPal where your payment will be processed using the highest levels of security. No card details will be saved on our website.
Depending on the item, we will deliver your product via Royal Mail, My Hermes, UPS or similar courier depending on the size of the item you have purchased.
On occasion we may need your phone number so we (or the Courier service we use) can contact you regarding delivery.
Please note that the product images may, from time to time, be slightly different, but will represent the actual product. Depending on the type of screen or monitor, the colour and shades of the images may appear different.
We aim to dispatch your products within 5 to 10 working days as each item is made to order, In some cases, however, it may take a little longer.
You have the right, under the distance selling act to refuse/return an unwanted item within 7 days. The 7 day period begins on the day of delivery.
The liability for the delivery and return postage is upon you. If you have received an item that is incorrect or faulty, you must notify us as soon as you have received it, within the indicated time scale of these delivery terms.
Please note that Special requested items and personalised items are non refundable under any circumstances, as they are supplied to order. Please contact us for any further advice on this matter.
We offer a guarantee on all items supplied by us and we aim to make all of our customers happy. However there may be times when items arrive damaged due to delivery. Customers must inform us within 2 days of delivery to receive a replacement order of that item, a refund for the item or a gift voucher. Items will be replaced at no cost to you once we received
evidence of damaged goods. Evidence can be provided by emailing a photograph to us of the damaged items. We will refund if you wish. If the fault is ours we
will replace or refund immediately.
We will not be liable for the cost of postage for any returned items, however if a new item is shipped out as a replacement, we will cover this charge.
Any missing/damaged/incorrect items from your order must be reported to us within 2 days of receipt of your parcel. Claims after that period will not be honoured.
Small items we send are usually are done so via first class Royal Mail, which is not insured. Delays in the postal service is not unknown. In the event of an item you have ordered not being delivered to you, please contact us as soon a possible so we can resolve the matter.
When we use a Courier service (Hermes/UPS etc.) the items are insured until it reaches your address. Some items may need a signature upon arrival depending on the item.
We ship certain items internationally. All international shipments are not insured and are sent via Royal mail.
Upon purchasing your item from us you are automatically making a request to us to arrange a delivery on your behalf, and we will endeavour to have your order delivered to your UK address within 10 working days, which excludes weekends and bank holidays.
As delays can happen and be unforeseen, uniquepersonalcreations accepts no liability for any delay or failure to deliver within our estimated time-scales.
It is you (the customer) who is responsible for supplying us with the correct delivery address details. We are not liable for any loss of money, due to postage, if an incorrect address has been provided to us.
As mentioned, some items delivered may require a signature. Please ensure you are available for the signature request. If a person, other than the named customer, from the specified delivery address signs for the delivery, the liability for that item still belongs to the named customer.
When you receive your products from the courier please ensure that you have checked the packaging of your goods, and that its condition is in good condition before you sign the delivery note. Please inform us immediately if you receive an open or damaged parcel.
If you need to reach us, you can contact us via our facebook page, email us using the information on the contact page
Your rights to return goods are protected under the EU Distance Selling Directive
Please contact us with any questions or comments using the information below. We look forward to hearing from you. Thank you!
Duke Street, Tyldesley, Manchester, M29 7GL
Monday – Friday, 8:00 a.m. – 8:00 p.m.
Saturday, 8:00 a.m. – 2:00 p.m.